NEWS & OFFERS


Covid 19 Guidelines

Covid-19 Client Guidelines

We are delighted to let you know that we are reopening Sutherlands Hair and Beauty on July 15th. This will be for hair appointments only; we await clarification from the Scottish Government as to when we can open the beauty salon, however, the following guidelines will apply to both businesses.

We cannot wait to welcome you back into the salon for a much needed catch up and pamper.

The safety of our team and our customers on reopening is our priority. We want our salon to be somewhere you can relax and feel safe, so in line with government direction we have introduced some new guidelines which might feel a little different on your arrival. Below we have outlined changes you can expect to see throughout your client journey. What hasn’t changed is our dedication to you, your safety and delivering our five-star service and treatments.

If you could please read our guidelines it would be much appreciated.

Purpose of Guidelines:

  • Decrease the risk of a Covid-19 positive client entering the salon.
  • Decrease the number of people in salon at any one time.
  • Should an asymptomatic client attend the salon, our guidelines will greatly decrease the risk of infection transmission to other clients and team members.

Scheduling Appointments:

  • Appointments are to be made over the phone only at present.
  • No walk-in appointments.
  • When you call for an appointment our team will work through a comprehensive list of ‘client screening questions’ to identify any recent symptoms of illness. If the answer yes to any of the client screening questions, you will be asked to reschedule your appointment until a time it is safe to do so.
  • Should your answers change in the days before you are due to attend your appointment, you must let us know and cancel your appointment.
  • Please inform the salon when booking if you require a patch test. Treatments including colour, LVL, brow and lash tinting all require a patch test if you are new to the salon, if it has been over 6 months since you have had this treatment done within the salon or have used a box dye.
  • After such a long period of time your hair may need a longer appointment. Please request a re-style cutting appointment if any significant changes are required.
  • Home colour kits may have impacted your salon colour result. Please note that more than one appointment may be required to correct any home colour applications. This will be determined by your colourist at your appointment and from there you may need to schedule a further appointments to correct your colour.

Client Screening Questions:

  • Have you or anyone in your household had any of the following symptoms in the last 14 days: dry cough, fever, high temperature, shortness of breath, loss of sense of taste or smell, sore throat?
  • Have you been in close contact with anyone with confirmed Covid-19 without wearing appropriate PPE?
  • Have you travelled outside of the UK in the past 14 days?
  • Are you in the high-risk category (clinically extremely vulnerable) as defined by the UK government?
  • Are you in the moderate risk category (clinically vulnerable) as defined by the UK government?
  • If you are unsure about the risk categories above please check the UK government guidance. Information is available at nhs.com under “Who’s at higher risk from coronavirus’.

Arriving at the Salon:

  • We ask that you use the provided hand sanitisers prior to entering the salon, at reception and at the various requested points throughout the salon.
  • We encourage clients to attend appointments alone.
  • In cases where parents are required to accompany a child or a carer needs to be present, steps may be implemented so to maintain social distancing.
  • Clients who are accompanied by children are reminded that they are responsible for supervising them at all times and should follow social distancing guidelines.
  • Please arrive on time. For your safety and that of our other clients if you arrive 10 minutes or more too early, we might have to ask you to go and come back. If you arrive 10 minutes or more late, we may have to cancel your appointment (charges may apply).
  • Our receptionist will advise you where to wait for your appointment.
  • Do not bring shopping bags etc with you.
  • Please bring your own drinking beverage and reading material to the salon. Food cannot be eaten in the salon.
  • Where possible attend your appointment without a jacket. If this is not possible, please bring a carrier bag to store your jacket in and we can then hang it for you at your appointment station.

When in the Salon:

  • Maintain social distancing at all times with other clients in the salon.
  • We request that you do not wait for your partner or friend at reception or in any other area within the salon.
  • If you would like to test a product, please ask a member of our team for assistance.
  • Make sure you follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. You then must dispose of the used tissue immediately and wash your hands.
  • When using bathroom facilities please follow adhere to the requested hand washing policies. Paper towels should be disposed of in the bin provided. Cleaning boxes will available in each bathroom containing cleaning wipes if it is your preference to wipe toilet seats before use.

Following Your Appointment:

  • The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Protect.
  • As such if you test positive for Covid-19 following your appointment please contact us immediately.
  • To ensure we adhere to the Test and Protect requirements all client contact information should be up-to-date in Phorest and should include both a contact number and email address. All client contact information should be checked when calling clients to schedule their appointment.

Personal Protective Equipment (PPE):

  • We ask that you bring a clean mask with you to wear during your appointment. Masks must be worn by all clients.
  • Please do not attend your appointment wearing gloves. The wearing of gloves has proven that hands are not sanitised adequately or as frequently as required. We ask instead that you sanitise your hands on entering the salon and at the requested stations throughout the salon.
  • You will be offered clean goggles when attending manicure and pedicure appointments.
  • A clean gown will be used for every client and for the time being we will be using disposable towels.

Team and Training:

  • Our team will wear appropriate (PPE) as required and have undergone training for the correct procedure for putting them on and taking them off.
  • All team members have been trained in screening clients when making appointments.
  • All team members have completed an online infection control and prevention course.
  • All team members have been trained in appropriate salon cleaning.

Cleaning Guidelines:

  • All surfaces will be cleaned with the appropriate cleaning solution proven to kill Covid-19 and other pathogens.
  • Areas and surfaces have been categorised into ‘high touch’ and ‘low touch’. High touch areas will be cleaned between each client (e.g. card terminal, pens, seating area etc).
  • Please sanitise your hands prior to entering and on leaving bathrooms.
  • Bathrooms will be cleaned regularly. You will notice a sign asking you to flush with tissue while the seat is closed. A cleaning box will also be available within bathrooms containing cleaning wipes. If you wish to use one please sanitise your hands before opening the box.
  • Treatment rooms / areas will be cleaned between every client.

Cancellations:

  • We ask you to please reschedule your appointment if you have any of illness – specifically a fever, continuous cough, loss/change of smell/taste, new unexplained skin rash or red eye or if you have been knowingly in close contact with someone who is Covid +ve. Please give the salon as much notice as possible when cancelling your appointment.
  • As with all small businesses, the salon has been compromised financially due to necessary closure. No show appointments or cancellations within 48hours unrelated to Covid-19 may be charged for.

Client Loyalty:

  • Until further notice we are suspending all loyalty schemes. We will be introducing again it as soon as is possible.

Gift Vouchers:

  • We will be extending all Gift Voucher dates by the length of time the salon has remained closed.

Costs:

  • In the wake of Covid-19 the time and cost to provide treatments has increased. As a temporary measure we will be asking for £3 to cover the costs of PPE and increased timings.

Payment:

  • Where possible we request that all payments are made by card, preferably contactless.
  • Any tips can be placed directly into tip jars. Reception will help facilitate this.

 Thank You:

We thank you for taking the time to read this information. Although many of the salon frills have had to be removed for now, what still remains is the warmth we welcome you with, the skill and experience in which your treatments will be delivered and the ethos of going above and beyond as much as we can for you, in what is of course a nerve-wracking time.

We look forward to seeing you again in the salon.